Leave the Mundane Questions to the Bots.

February 1, 2018 / GuidesFor Team

Achieving a great customer experience is one of the three driving reasons why companies have gone into digital transformation, according to a Forrester research, One of the ways that companies can achieve customer satisfaction is through online engagement, which is now one of the most preferred methods that people want to get in touch with companies. However, answering the same questions over and over again can become really tedious especially for social media managers who handle multiple platforms and engage with different users. So instead of focusing on more business-critical tasks, they are stuck responding to run-off-the-mill questions. Thankfully, technology has an answer to that. The article talks about the use of bots to increase efficiencies, especially in responding to queries. -Jahra Roxas

Read the source article at eweek.com

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