December 1, 2018 / GuidesFor Team
This article talks about two approaches companies use during their digitization journey. The first is using digital technology to make it easier for their customers. The second approach is to use digital technology easier for their employees, so they can serve their customers better.
Both approaches make sense until implementation. The more anyone implements any of the two approaches, the more it steps into the domain of the other approach. The article talks about both, and how each method inevitably converges with the other.
So the article strongly suggests, why not just do the entire thing as one holistic approach. It makes more sense and easier to future-proof compatible technologies.
– Miyagi Kazuki
Posted In: Research